v1 Atlas/Reference
Messages & troubleshooting
What common messages mean and what to do.
Signing in#
| Message |
Meaning / fix |
| Invalid login credentials |
Wrong username/e-mail or password (deliberately vague). Use Forgot password |
| Reset e-mail never arrives |
SMTP is not configured or the address is wrong — ask an administrator (Settings) |
| Page shows "not found" |
Your role lacks that page's permission |
| Menu item missing |
Same — ask for the code (Permission codes) |
Sales#
| Message |
Meaning / fix |
CODE - Product not found |
The scanned ID does not exist; check the label |
CODE - Not a laptop / Status is … |
Only Available laptops can be added to a sale |
| Insufficient stock for … |
No outlet holds enough quantity of that part |
| You can only create sales for your own outlet |
Switch to a user assigned to that outlet |
| Cannot update sale with status … |
Only Pending invoices are editable |
| No voidable sales found |
Only Pending / Partial invoices can be voided |
| Invoice Ref … already exist |
The reference must be unique |
| Payment exceeds balance. Max: N |
Reduce cash + applied credit to the remaining balance |
| Cannot delete cleared or cancelled payments |
Use Cancel instead |
| Cannot refund sale with status … |
Refunds need a Paid or Partial invoice |
| Cannot return N — max returnable … |
You are returning more than was sold or already returned |
Stock#
| Message |
Meaning / fix |
| Cannot delete product(s) referenced by sales, purchases, or reservations |
Void or return those first |
| Customer is required for reserved status / Outlet is required for moved status |
Supply the customer or destination outlet |
| Insufficient quantity in source outlet |
Move no more than the source holds |
| No movable laptops found |
Scanned laptops are not in a movable status |
| Edit button missing on a laptop |
It is locked, or Reserved / Sold / Returned |
| This product can't be marked as Sold from here. |
Create a sale invoice instead |
Purchasing#
| Message |
Meaning / fix |
| Total amount must be greater than 0 |
Enter amounts on the lines |
| Cannot delete purchases with payments or non-pending status |
Cancel the payments / use debit note or return |
| Cannot return N — max returnable for this category is M |
Return limit reached |
| CNIC must be 13 digits |
Buy-Ins need a valid CNIC |
| Buy-in code already exists, please try again |
Two buy-ins collided; save again |
Accounting#
| Message |
Meaning / fix |
| No account mapping found for category |
Set the category's accounts (Categories) |
| Cannot edit cleared expense |
Cleared expenses are final |
| Source and destination cannot be the same account |
Pick two different accounts |
| Cannot delete non-pending fund transfers / tax payments |
Cancel or bounce instead |
| Debits must equal credits |
A manual journal was unbalanced |
| … created but journal entry failed |
The document was saved but posting failed — tell support |
System#
| Message |
Meaning / fix |
| Server not responding |
The API is down or the network is out |
| Footer: This copy of Lapitap is not licensed |
Activate the licence (Licence); the app is read-only meanwhile |
| Safety backup failed. Restore aborted |
The restore stopped to protect your data; fix the backup problem first |
| Insufficient permissions or invalid data |
Your role cannot do that, or a field is invalid |
